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Return and Exchange Policy

Exchanging or returning an item couldn’t be easier. Try your purchase on in the comfort of your own home and let us know straightaway if you’d like a different size
or a refund from our store or work with an alternative address.

You have 7 days from receiving your order to:

  • Contact FH store on any complaints

  • Exchange for a complimentary collection

  • Send your purchase back to us

Items must be returned to us unused with all brand tags and designer labels still attached. Returns that do not meet our policy will not be collected

Trading or restoring a thing couldn’t be simpler. Give your buy a shot in the solace of your own home and let us know straightaway in the event that you’d like an alternate size or a discount from our store or work with an elective location.

You have 7 days from getting your request to:

  • Contact FH store on any grievances

  • Exchange for a complimentary accumulation

  • Send your buy back to us

Things must be come back to us unused with all brand labels and planner names still connected. Returns that don’t meet our arrangement won’t be gathered

Need A Different Size?

There’s no cost to exchange your purchase, if you wish to try another style, simply return it for a store credit refund and purchase the new item separately.

 There’s no expense to trade your buy, in the event that you wish to attempt another style, basically return it for a store credit discount and buy the new thing independently.

 

RECEIVING A REFUND

You can choose to receive your refund either as store credit or back to the original payment method.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

 

You can get your discount either as store credit or back to the first installment technique.

It would be ideal if you note that discounts can take up to 10 working days to appear for you because of shifting handling times between installment suppliers.

REPEATED RETURNS

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged if this applies to your account, we will be in touch.

We offer an adaptable returns approach to make your internet shopping background much simpler. We do screen the quantity of profits made by clients and proceeded with returns in rupture of our terms and conditions will be hailed if this applies to your record, we will be in contact.

Our Policy

All items must be returned new, unused and with all designer garment tags attached within 7 days of receipt.

Returns that do not meet our policy will not be accepted and will be sent back to you.

Bags & Accessories

All designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

Please handle light-colored bags and accessories carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored bags.

Shoes

Please return all items, including the dust bag and box. When you try them on, stand on a carpeted surface to protect the soles.

Beauty, Fragrance & Candles

Skincare, cosmetics and haircare must be returned unused, unopened, and in their original packaging. Please note that fragrance, nail polish, candles and aerosols are final sale and cannot be returned due to transport restrictions.

Fine Jewelry

These exquisite pieces must be returned to us unworn with the presentation box, protective packaging and any designer cards or tags included.

Luxury Watches

Luxury watches must be returned to us unworn with the plastic protective cover on the face and in its original packaging including the warranty, presentation box and any outer packaging. You must also ensure that it has not been wound up to the correct time.

Limited Edition Products & Books

As these items are highly collectible, please only remove the protective cover and packaging once you are certain that you wish to keep them.

Technology

Technology products should be returned in the original packaging.

FH edit

Please note that issues of FH Edit will be released on a quarterly bases

Gift returns

To arrange a gift return, please email us for further assistance.

Late Returns

Your item(s) should be sent back to us within 7 days of receiving you order. Returns outside this timeframe may be accepted at the discretion of FH and may only be refunded as a store credit.

Faulty goods

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

If your item is faulty when you receive it, you can return it for a refund within 7 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact Customer Care.

Colors

We have made every effort to display the colors of our products that appear on FH as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a color will be completely accurate.

All things must be returned new, unused and with all planner piece of clothing labels appended inside 7 days of receipt.

Returns that don’t meet our strategy won’t be acknowledged and will be sent back to you.

Packs and Accessories

All fashioner bundling, for example, credibility cards, dust sacks and cowhide labels ought to be incorporated with your arrival.

Kindly handle light-shaded sacks and extras cautiously in the event that you are as yet choosing whether you will keep the thing. It would be ideal if you note that dim things of garments can move color to light-shaded packs.

Shoes

If you don’t mind return all things, including the residue pack and box. When you give them a shot, remain on a covered surface to secure the soles.

Excellence, Fragrance and Candles

Skincare, beauty care products and haircare must be returned unused, unopened, and in their unique bundling. It would be ideal if you note that scent, nail clean, candles and pressurized canned products are last deal and can’t be returned because of vehicle confinements.

Fine Jewelry

These wonderful pieces must be come back to us unworn with the introduction box, defensive bundling and any planner cards or labels included.

Extravagance Watches

Extravagance watches must be come back to us unworn with the plastic defensive spread on the face and in its unique bundling including the guarantee, introduction box and any external bundling. You should likewise guarantee that it has not been ended up to the right time.

Constrained Edition Products and Books

As these things are exceptionally collectible, it would be ideal if you just expel the defensive spread and bundling once you are sure that you wish to keep them.

Innovation

Innovation items ought to be returned in the first bundling.

FH alter

If it’s not too much trouble note that issues of FH Edit will be discharged on a quarterly bases

Blessing returns

To mastermind a blessing return, if you don’t mind email us for further help.

Late Returns

Your item(s) ought to be sent back to us inside 7 days of getting you request. Returns outside this time period might be acknowledged at the caution of FH and may just be discounted as a store credit.

Defective merchandise

Products are named broken in the event that they are not of palatable quality, fit for reason or as portrayed. If you don’t mind note that things which are harmed or because of ordinary mileage; unintentionally; or through abuse won’t be viewed as broken.

In the event that your thing is defective when you get it, you can return it for a discount inside 7 days from the date you got it. On the off chance that you have claimed your thing for longer than this, and unquestionably more than a half year, at that point please contact Customer Care.

Hues

We have bent over backward to show the shades of our items that show up on FH as precisely as could be expected under the circumstances. Nonetheless, as PC screens, tablets and cell phones shift, we can’t ensure that your screen’s presentation of a shading will be totally precise.