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Returns & Exchange

Returns and exchange

Exchanging or returning an item couldn’t be easier. Try your purchase on in the comfort of your own home and let us know straight away if you’d like a different size or a refund from our store or work with an alternative address.

You have 7 days from receiving your order to:

  • Contact FH store on any complaints
  • Exchange for a complimentary collection
  • Send your purchase back to us

Items must be returned to us unused with all brand tags and designer labels still attached. Returns that do not meet our policy will not be collected

 

Need A Different Size?

There’s no cost to exchange your purchase, if you wish to try another style, simply return it for a store credit refund and purchase the new item separately.

 

 

 RECEIVING A REFUND

 You can choose to receive your refund either as a store credit or back to the original payment method.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

 

REPEATED RETURNS

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged if this applies to your account, we will be in touch.

 

Our Policy

All items must be returned new, unused and with all designer garment tags attached within 7 days of receipt.

Returns that do not meet our policy will not be accepted and will be sent back to you.

Bags & Accessories

All designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

Please handle light-coloured bags and accessories carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-coloured bags.

Shoes

Please return all items, including the dust bag and box. When you try them on, stand on a carpeted surface to protect the soles.

Beauty, Fragrance & Candles

Skincare, cosmetics and haircare must be returned unused, unopened, and in their original packaging. Please note that fragrance, nail polish, candles and aerosols are final sale and cannot be returned due to transport restrictions.

Fine Jewelry

These exquisite pieces must be returned to us unworn with the presentation box, protective packaging and any designer cards or tags included.

Luxury Watches

Luxury watches must be returned to us unworn with the plastic protective cover on the face and in its original packaging including the warranty, presentation box and any outer packaging. You must also ensure that it has not been wound up to the correct time.

Limited Edition Products & Books

As these items are highly collectable, please only remove the protective cover and packaging once you are certain that you wish to keep them.

Technology

Technology products should be returned in the original packaging.

FH edit

Please note that issues of FH Edit will be released on a quarterly bases

Gift returns

To arrange a gift return, please email us for further assistance.

 

Late Returns

Your item(s) should be sent back to us within 7 days of receiving your order. Returns outside this timeframe may be accepted at the discretion of FH and may only be refunded as a store credit.

Faulty goods

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

If your item is faulty when you receive it, you can return it for a refund within 7 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact Customer Care.

Colours

We have made every effort to display the colours of our products that appear on FH as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a colour will be completely accurate.